Agreement

1. Age restriction
Persons under the age of 18 may make payments more only with the permission of a parent or legal guardian. The person making an unauthorized transaction and their legal guardian are responsible for such transactions.

2. Accuracy of order information
The customer is responsible for entering the correct player ID, account name, server, region, platform, phone number and any other required information when placing an order. GNET is not responsible if a product is delivered to the wrong account or an order cannot be completed due to incorrect information provided by the customer.

3. Account access and recovery issues
The customer’s inability to access an account, a forgotten password, an account suspension or incorrect recovery information does not qualify as a valid reason for a refund.

4. Change of mind after payment
Once payment has been made, an order cannot be cancelled or refunded for reasons such as “I no longer need the product,” “I changed my mind,” “I selected the wrong product,” or similar reasons.

5. Digital products
PINs, codes, gift cards, in-game currency, subscriptions and other digital products cannot be refunded or exchanged after they have been sent, delivered or activated.

6. Refund conditions
A refund may only be considered when we are unable to fulfil the order, when a duplicate payment has been made for the same order or when an excess amount has been charged due to a technical error.

Once a refund is approved, the funds will only be returned to the card, account or payment method originally used for the payment. Refunds will not be sent to another card, another person or a third-party account.

Service fees charged by banks or payment providers may be deducted from the refund amount. (minimum 5% fee)

7. Withdrawal of site balance
Funds added to the site balance may only be withdrawn in specific cases and after a security review. Approved withdrawals may be subject to a fee corresponding to banking and payment processing costs. Bonus, promotional and gift balances cannot be converted into cash.

8. Suspicious and third-party payments
If a stolen card, a third party’s bank account, forged documents, an unauthorized payment or a suspicious transaction is detected, the order may be suspended, the account may be restricted and additional verification may be requested.

GNET reserves the right not to approve an order when the details of the cardholder or account holder do not match the details of the person placing the order.

9. Payment details
Customers must only make payments to the payment details displayed on the GNET website or provided through official customer support channels. GNET is not responsible for payments made to accounts provided by other persons.

Payment details are valid only for the stated period. Once that period has expired, the customer must request new payment details before making a payment.

10. Other platforms
GNET is not responsible for products or services purchased from third-party websites, social media accounts, stores or other platforms.

11. Conduct rules
Insults, threats, forged documents, fake payment receipts or false information are prohibited when communicating with customer support. In such cases, service may be refused and the user’s account may be restricted.

12. Account security
Users are responsible for protecting their account information, passwords and verification codes. GNET employees will never request full bank card details, a CVV code or a bank verification code.

13. Acceptance of the rules
Any user who registers on the website, places an order or makes a payment is considered to have read and accepted these rules.

14. Changes to the rules
GNET may update these rules for service security and operational purposes. Any changes will take effect from the date they are published on the website.